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Customer Relations
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. Customer relations is our business here at Network Associates!  People who contact us get a real person to talk to!

Personal consultation is available about our Internet Service free of charge.   For the person to talk to about internet access and website hosting, go to our
Contacts Page!

Our novice technical support website will give you the answers to your most common questions. The website was  constructed especially for novice web surfers / computer users and it does not contain highly technical terms that you may or may not understand. We keep it simple and as straight forward as possible, so as not to confuse you.

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Network Associates is your " Premier Connection " to the World Wide Web !   Now Parkersburg has the Best connection to the intertnet, bar-none !

People in the Mid-Ohio Valley simply enjoy the Internet.  We know, because we have hundreds of subscribers logging-onto our internet service every day!  We aren't like AOL and Compuserve. We have not created a small world in which you will live. Our service allows people the freedom to surf the World Wide Web on an unlimited basis for one flat fee per month. There are no startup fees or hidden charges of any type. We will bill you just like your present phone company does or put it on your credit card if that is what you want.  Another Big reason people choose to surf with us is because of our user-friendly Technical Support, Both Online as well as Offline. The Technical Support side of our web site should answer most of your questions and if not, just drop us a line and we will gladly help you out.

There's a term called 'connection speed'.  How fast the information goes in, controls how fast it goes out.  We are connected to the Internet with what is known as a 'T1' line.  This line carries electronic information at a very high speed, ( 1.54 MB ).   That means if we get it fast, our subscribers can get it fast, too. Our newly installed OC3 rack ( Fibre Optic ) provides stability and reliablity as never before. It should also be noted that we are the Only ISP in the area that has "No Hops" between us and the main carrier in Washington, D.C.

Information about the City of Parkersburg, West Virginia, many of its businesses, organizations, people and schools can be found at www.parkersburgweb.com.  Many of those world class sites have been designed right here at our location in Parkersburg.  People subscribe with us for many reasons, but the biggest reason is so that they can communicate with others through their websites and E-Mail.  There is also a little bit of information about Parkersburg in general and the Mid-Ohio Valley just in case someone is looking for a friendly place to visit or if you're just curious.

To subscribe right now, it will cost you $17.95 a month and it comes with Two free E-Mail accounts.  Other E-mail accounts are also available should you have a need for them. Those people who have faster modems, like a '56k X2' or K-Flex modems can also connect at the same low rate.  Our service has been upgraded with the V.90 standard, several months ago, so Any modem with V.90 will connect at the fastest speeds possible. For those people who have "Just Got-ta Have More Speed" ... they can also connect to us with what is called an 'ISDN' line. This line is very fast ( 128K fast ) and you may do so for an additional charge per month and of course the ISDN account also comes with Five free e-mail accounts.  It should be noted here, that ISDN requires a second phone line to your home and it is a "metered line" from the phone company. This means there will be extra charges levied by your phone company for ISDN service. There are lots More E-Mail accounts available should you need them. Just let us know the specifics and we will set them up for you right away.

As far as connecting to the Internet is concerned, we offer to our new customers the ability to have their Internet connection setup by our professionals, as a free service, as long as your machine doesn't demonstrate problems. If it does we will have to talk about it and a one hour minimum charge (or more, depending on the problem)  may apply. The only thing we need is your tower or desktop unit. You can leave all the cables, monitor and your mouse at home. We have plenty.

We also 'host' websites.  Personal web sites, Business Web sites, schools and organizations all have websites on our system.  The Network Associates Web Site enables any and all other web sites that are hosted by us to be viewed on a "Global Scale", 24 hours a day, seven days a week. Network Associates is also proud to be associated with " Parkersburg on the Web " as a World Class Internet Site.

People who have personal and or family websites can host them with us and use up to approx. 5 megabytes of memory for their site.  If additional space is needed we can accomodate you. Personal web sites get their site listed in the "Parkersburg on the Web" area automatically! Businesses web sites can also be hosted on our server.   For a modest fee, businesses can get consistant system administration and maintenance to insure it's 'up and hot', all year round.

Smart people choose to list their business websites in "Parkersburg on the Web".  All hosted business web sites get regular system maintenance and arrangements can be made for updates as needed.  There are some businesses that have what is called a 'Domain Name'.  This means that they have a unique Domain Name that is pointing directly to their site. This registration of a Domain Name contains a special designation such as '.com' or .net and sometimes '.org' and '.edu' at the end.  There is a small Domain Name registration fee involved in order to register your Domain Name and then the normal monthly charge for hosting your website.

We would like to serve you if you want to get on the Internet.  We're here to help if we can!

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